Big Shot Pictures, LLC. is a company registered in the United States (referred to as “we”, “our” or “us” in this policy). Our registered office is in Los Angeles, California.
Protecting your privacy is really important to us. We only use your information where we have a legal basis to do so. This Privacy Policy will help you understand what information we collect, how we use it, and what choices you have with any websites we own or operate including https://www.eloise.com/ (“Sites”), and use any of our products or services (collectively with the Sites, the “Services”).
By using our Services, you are accepting the practices described in our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Services. We reserve the right to modify or amend the terms of our Privacy Policy from time to time. Your continued use of our Services following the posting of changes to the Privacy Policy will mean you accept those changes. If we intend to apply the modifications or amendments to this Privacy Policy retroactively or to personal information already in our possession, we will provide you with notice of the modifications or amendments.
Please be advised that the practices described in this Privacy Policy apply only to information gathered by us through our Services. It does not apply to any information you provide to third-party platforms used to access the Services or otherwise. Please review their privacy policies carefully to understand what information they may collect, process, and use from you.
1. The information we collect about you
This Privacy Policy covers our use of any information that can or could be used to identify you (“Personal Data”).
We may collect and use the following Personal Data to provide the Services to you and fulfil the Agreement:
We may automatically and passively collect and use certain information from your device whenever you visit, use, or interact with our Service, including: the Internet Protocol address (IP address) of the machine which accessed the Services, general location information, the date and time of your visit, the path taken through the Services, content preferences, the browser and operating system being used, a list of files downloaded or viewed, the amount of time spent accessing files, any errors encountered, crash reports which may be automatically generated when or if our Services crash and includes information about the system and the crash, and other similar data.
We may provide third party interfaces or links on the Service to facilitate your accessing the Services. When you use these third-party platforms, the third-party platforms may or may not provide us with information about you. We are not responsible for the terms, policies, disclosures or actions of any third-party platforms.
You also give us Personal Data when you communicate with us or undertake similar voluntary actions. Providing this information is completely voluntary on your part; however, it may be required to use or access some of our Services. For example, if you choose to contact us via email, we may retain your email and email address along with any other associated information. Doing so is completely voluntary on your part, and you have the choice about whether and what information to disclose via your email.
2. How we use the information we collect about you
We have and rely on a legitimate interest in using your Personal Data as follows:
Use of Information by Us. We may use your information:
to provide you with our Services;
to improve our Services and to customize your experience with the Services;
for internal business purposes;
for any purposes disclosed at the time you provide your information;
any purposes provided for in our Agreement;
to provide technical and customer support to you;
to offer new or additional features for our Services;
to enforce our Agreement;
to send you materials by email or via notifications, or other commutations;
to carry out anti-fraud or other measures prohibited under our Agreement;
and as otherwise set forth in this Privacy Policy.
Third Parties. We may engage vendors, agents, service providers, and affiliated entities to provide services to us. In providing their services, they may access, receive, maintain or otherwise process data on our behalf. Our contracts with these service providers do not permit use of your data for their own marketing and other purposes.
Legal Matters; Safety. We may, without your consent, access and disclose your information, any communications sent or received by you, and any other information that we may have about you as may be permitted or required by law or to prevent or investigate suspected fraud or activity that appears to us to be illegal or may expose us to legal liability. Additionally, we may disclose your information and/or communications in situations that we believe to be: (i) emergencies involving potential threats to the physical safety of any person or property if we believe that your information in any way relates to that threat; or (ii) your conduct that we believe is inappropriate and inconsistent with generally accepted norms of behavior.
3. Who we share information with
We will not share any Personal Data that we have collected from or regarding you except as described below:
Information Shared with Our Service Providers. We engage external service providers to work with us to administer and provide the Services. As part of that they may process your Personal Data on our behalf. These external service providers have access to your Personal Data only for the purpose of performing services on our behalf, in compliance with this Privacy Policy, and we make sure each one is contractually obliged not to disclose or use your Personal Data for any other purpose. The service providers we use may help us to:
run, operate and maintain our Services through third party platform and software tools;
perform content moderation and crash analytics;
run email and mobile messaging campaigns;
perform service and marketing analytics;
provide payment attribution and process payments for purchases; and
provide technical and customer support.
Some external service providers may also collect information directly from you (for example, a payment processor may request your billing and financial information) as a third party service in accordance with their own privacy policy. Such external service provider does not share your financial information, like credit card number, with us, but it may share limited information with us related to your purchase, like your zip or postal code.
Information Shared with Other Users. When you use the Services, information about you may be shared or visible to other users and therefore become publicly available, including without limitation: your name, submitted content and questions, basic location, and public messages.
Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We only share information about you to government or law enforcement officials or private parties when we reasonably believe necessary or appropriate: (a) to respond to claims, legal process (including subpoenas and warrants); (b) to protect our property, rights, and safety and the property, rights, and safety of a third party or the public in general; and (c) to investigate and stop any activity that we consider illegal, unethical, or legally actionable.
Information Disclosed in Connection with Business Transactions. Information that we collect from our users, including Personal Data, is a business asset. If we are acquired by a third party as a result of a transaction such as a merger, acquisition, or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your Personal Data, will be disclosed or transferred to a third party acquirer in connection with the transaction.
4. How we keep your Personal Data safe
We have appropriate security measures in place to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorized way, improperly altered or disclosed. We also limit access to your Personal Data to employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
5. How long we will keep your Personal Data
We keep your Personal Data for as long as we need to provide the Services to you and fulfil the purposes set out in this Privacy Policy and our Agreement. This is also the case for anyone that we share your information with and who carry out services on our behalf.
When we no longer need to use your Personal Data and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or anonymize it so that it can no longer be associated with you. When removing Personal Data, we will take commercially reasonable and technically feasible measures to make said Personal Data irrecoverable or irreproducible.
6. Your rights and choices
If for any reason you are concerned that any information you provided to us is not correct and you wish to change or delete it, you have the ability to review and update your personal information to the extent we have it. If you would like to do so, please contact us as set forth below. You may also contact us to request access to, transfer of, or erasure of your personal information to the extent we have any. Specify the nature of your request and the information that is subject to your request.
We reserve the right not to allow access to your information or to limit your rights (e.g. if such disclosure is prohibited by law or if the rights of another individual might be violated). In some instances, this may mean that we are able to retain your personal information even if you withdraw your consent or request transfer or erasure. Please note that changes or access you request may not be effective immediately. Please also note that despite any request for removal of or change to personal information, we may need to retain certain information for recordkeeping purposes and there may also be residual information that will remain within our databases and other records, which will not be removed or changed.
7. Legal Grounds
We rely on the following legal grounds to use your data:
Where it is needed to provide you with our Service.
Where it is in our legitimate interests to do so, such as: managing our products and services, and providing our Service to you.
To comply with our legal obligations.
With your consent or explicit consent, where applicable.
For a public interest.
8. Your Rights Under Data Protection Laws
Here is a list of the rights that individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not.
The right to be informed about the processing of your personal information.
The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed.
The right to object to processing of your personal information.
The right to restrict processing of your personal information.
The right to have your personal information erased (the “right to be forgotten”).
The right to request access to your personal information and to obtain information about how we process it.
The right to move, copy or transfer your personal information (“data portability”).
Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you.
If you have any questions or concerns regarding these rights please contact us via the contact information below.
9. Children
Our Services are focused on children’s education and entertainment (“Children’s Platforms”) and we strive to operate the Children’s Platforms in alignment with the principles of the Children’s Online Privacy Protection Act (“COPPA”).
Information We Request on Our Children’s Platforms
We will not ask a child to provide us with more Personal Data than is reasonably necessary to participate in any activity or Service. We do not collect or process from children any financial or payment information, any government identification numbers, any contact information, any microphone and camera sensor data, or any sensitive device data concerning children.
In the future, should we request Personal Data from a child in a manner that requires prior, verifiable consent from a parent, we will notify you of that change by updating this privacy policy and will implement practices that align with the requirements of COPPA.
If we become aware that we have inadvertently received Personal Data from a child without the legally required prior, verifiable parental consent, regardless of where in the world they are located, we will delete that information promptly.
Information We Collect Automatically on Our Children’s Platforms
We automatically collect certain information from visitors to our Children’s Platforms to help us understand trends about how our Children’s Platforms are used. This helps us to maintain and administer the Children’s Platforms, including to support our security efforts, to make improvements, and to understand aggregated information about the makeup of our visitors.
We use certain Service Providers to help us collect and understand this information. The information might include, for example, the Uniform Resource Locator (“URL”) from which the visitor arrived, the URL to which you next go, browser information, Internet Protocol addresses, a mobile device identifier, operating system, or general location data such as a city or zip code, as well as information about use of the Children’s Platforms, such as the pages or sections visited most often, the time spent there, and how a visitor moves through the Children’s Platform. When this information is considered to be Personal Data, we treat it in accordance with this section of the privacy policy.
We and our service providers collect this information directly from the device through the use of cookies, web beacons, or other similar technologies. A “cookie” is a small data file that a web site transfers to a user’s device and is stored on the user’s browser. As a user moves from one page or one screen to another, a cookie is used to tell us that it is the same device and to remember your preferences. A “web beacon” (also referred to as a “clear gif” or “pixel tag”) is a one-pixel image (which may be visible or transparent), which may be embedded on a web page or in an e-mail message, and which may also provide us with information about usage of that page or e-mail message, including if and when you have opened it. More information about the cookies used in our Children’s Platform is available in our Cookie section (Section 14) below. Most browsers allow you to control placement of cookies by third parties on your browser. To learn more about cookies and how to manage or delete them, refer to the “Tools,” “Help,” or similar section of your web browser.
How We Use and Share Personal Data Collected on Our Children’s Platforms
We use Personal Data collected from or about children to operate our business, such as to administer and maintain our Children’s Platforms and in support of our Children’s Platform internal operations, in accordance with consent provide by a parent, to comply with our legal obligations, and otherwise as described above.
We contract with third parties to provide certain services and to facilitate the internal operations of our Children’s Platforms, such as data hosting, analytics, and content delivery. These third parties may require access to certain Personal Data, only in order to provide their services.
We do not otherwise share your child’s information with any third parties except as provided in this Privacy Policy.
Managing Personal Data Collected on Our Children’s Platforms
Parents may contact us at the contact information below with requests to review, update or delete any of their Children’s Personal Data that we may have collected, if any, to revoke any consent that had been previously provided, and to elect for us not to collect any additional Personal Data from their children. Please be aware that we may request additional Personal Data in order to verify your identity and your relationship to the child before we can proceed with your request, particularly a request to access a child’s Personal Data. We will use any such Personal Data only to validate the request. We will fulfill any valid request to review, update or delete any such Personal Data within a reasonable time period.
Security of Information Collected on Our Children’s Platforms
We implement and maintain technical and organizational measures to help secure Personal Data collected through our Children’s Platforms. While we strive to maintain the security of Personal Data, we cannot guarantee that information security measures are fail-safe or guarantee that Personal Data may not be accessed, disclosed, altered, or destroyed without authorization.
10. Changes to this Privacy Policy
Any Personal Data that we collect is covered by the Privacy Policy in effect at the time such information is collected. We may make changes to this Privacy Policy from time to time. You will be given reasonable notice of any material change.
11. Third Parties
In using our Services you may access services that are owned or operated by third parties (each, a “Third Party Service”). Any information that you provide on or to a Third Party Service or that is collected by a Third Party Service is provided directly to the owner or operator of the Third Party Service and is subject to the owner’s or operator’s privacy policy. We’re not responsible for the content, privacy, or security practices and policies of any Third Party Service. To protect your information we recommend that you carefully review the privacy policies of all Third Party Service that you access.
12. Disclosures Specific to Residents of Certain States
If you are a resident of certain states that have enacted consumer privacy laws that grant their residents certain rights and require additional disclosures (“State Privacy Laws”), including without limitation California, Colorado, Connecticut, Utah, and Virginia, you are granted specific rights regarding access to your personal information. These State Privacy Laws grant their residents certain privacy rights regarding the personal data we collect. We are committed to respecting these rights and complying with State Privacy Laws. Under certain State Privacy Laws you have the right to request that we disclose to you what personal data we collect, use, disclose, and sell. State Privacy Laws also give residents a right to opt-out from the sale of their personal data. You also have the right to request deletion of personal data that is in our possession, subject to certain exceptions. Please note that your request to delete data may impact your use of the Services in some cases, and we may decline to delete information for reasons set forth in this Privacy Policy or as permitted by State Privacy Laws. Finally, you have a right to not be discriminated against for exercising your rights under certain State Privacy Laws.
We do not sell your Personal Data and have not done so in the past 12 months. The information listed in Section 1 falls under the following categories: identifiers, commercial information, Internet or other electronic network activity information, geolocation data, and visual information. Section 2 sets out the reasons why we process your Personal Data, the associated legal bases we rely upon to legally permit us to process your Personal Data, and the categories of Personal Data processed for these purposes. Section 3 sets out the categories of third parties with whom we have shared Personal Data in past 12 months.
If you would like further information regarding your legal rights under applicable law or would like to exercise any of them, please contact us at: info@eloise.com.
13. Non-United States Users
Please note that the Services is directed towards users who reside in the United States. By using the Services, you consent to the collection, storage, processing, and transfer of your information in and to the United States, or other countries and territories, pursuant to the laws of the United States, where permitted by law. Some of these countries may not offer the same level of privacy protection as your own. Therefore, you should not provide personally-identifying information through the Services. If you provide such information, you acknowledge that it is necessary to internationally transfer and process it in the United States. You also agree that you are responsible for compliance with applicable laws, including local laws regarding online conduct and content and U.S. export laws and regulations.
In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
14. Cookies
We use cookies and local storage to monitor aggregate usage and web traffic of our Services, customize and improve our Services, help you navigate our Services, and deliver content specific to your interests.
We also use “web beacons” (also known as web bugs, pixel tags, or clear GIFs), which are small graphics with a unique identifier that may be included on our Services. We use these, for example, to deliver or communicate with cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on a user's hard drive or device, web beacons are typically embedded invisibly on web pages or in an email.
Types of Cookies We Use
The types of cookies described below may be “session cookies” (stored only while you are using the Services and deleted when you close your browser) or “persistent cookies” (remaining on your device for a period of time after you close your browser).
Strictly Necessary Cookies: These are cookies that are essential to enable you to use the Services, such as moving around our websites and using their features (e.g., cookies that enable you to log into secure areas).
Performance Cookies: These cookies collect information about how and when you and other visitors interact with our Services (e.g., pages viewed most often). The information collected is used to improve how our Services work.
Functionality Cookies: These cookies allow our Services to remember choices you have made (such as your login information) and provide customized features. For example, remembering which region you are in to provide relevant content.
Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. We may also share this type of information with third parties for these purposes.
Children’s Privacy (COPPA Compliance)
Our Services are intended for a general audience and are not directed to, or intended for, children under the age of 13.
We do not knowingly collect, request, or maintain personal information—including persistent identifiers and tracking cookies used for behavioral advertising—from children under 13.
If we learn that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our records.
If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately at info@eloise.com
Third-Party Cookies
Some cookies may be placed by third parties when you use the Services, as some third-party service providers that we engage (including third-party advertisers) may place their own cookies on your hard drive or device. These cookies may provide information to those third parties about your browsing habits or may be used for security. Some also help serve you with advertisements that are more relevant to you.
Similarly, if you visit or use third-party websites or services linked from our Services, those third parties may place cookies or similar technologies on your device. For more information about what cookies or similar technologies those third parties use, please review those specific third-party services’ cookie policies.
Cookie Settings
You may decline cookies that are not Strictly Necessary by clicking “Decline” in the cookie banner at the bottom of your screen. Additionally, although most browsers automatically accept cookies, you can change your browser options to stop automatically accepting cookies or to prompt you before accepting cookies. However, if you don’t accept cookies, you may not be able to access all portions or features of the Services.
15. Contact Information
If you have any questions about this Privacy Policy, please contact us at: info@eloise.com